Freezers fail quietly. You find out when the ice cream is soup and the frozen peas rattle like marbles. Most of what we see comes down to a few families of trouble: a frosted-over evaporator coil, a defrost heater or thermostat that quit, a condenser fan struggling under dust, a door gasket that stopped sealing, or a sealed system losing its charge. Chest freezers in Midwest basements add their own twist, since damp air and frequent lid-opening build frost fast. A visit starts with your description, then temperature readings, a look at airflow, and a check of the defrost circuit. We explain what we find before we touch a part. Call us and tell us what you're hearing and seeing.
Taking calls until 5:00 PM CT
Worth a look before you call — sometimes it saves you the visit.
Around zero degrees Fahrenheit is the usual target for long-term storage. Set a separate thermometer between packages and read it after several hours. If it settles well above zero with the dial turned down, something mechanical needs attention.
Move anything still hard-frozen into a cooler with ice or a neighbor's freezer. Packed food holds cold longer, so keep the door shut while you wait. If items have thawed and warmed, follow food safety guidance and discard.
A thin layer on walls happens, especially in humid basements. Thick sheets of ice on the rear panel or around the fan point to a defrost problem. Manual-defrost chest models need periodic clearing by hand.
It can. Some units aren't built for wide temperature swings, and an unheated garage through a Midwest winter can confuse the thermostat. We check whether the location is fighting the design before replacing parts.
Yes, along with freezer compartments in side-by-side and top-freezer refrigerators. We're an independent shop and service all major brands. Tell us the style and roughly how old it is when you call us.
Many visits wrap up the same day when the failed part is a fan, gasket, thermostat, or defrost component. Sealed-system work or an uncommon part can mean a second trip. We tell you which situation you're in.
Call us or fill out the form. Describe the noise, the smell, the error code, the puddle. We ask about the brand and rough age so the van carries likely parts.
Our technician tests the machine instead of guessing. Water lines, heating elements, drain pumps, control boards. Then we explain what failed, in plain words, before any wrench turns.
Common parts ride with us, so many repairs finish that visit. Special-order parts get scheduled promptly. We run the cycle with you watching, then haul off the old part and packaging.
Ask these of anyone you let into your home — us included. Call and we'll answer all five before you book anything.
Describe the symptoms and we'll book the visit — takes about a minute.
Rather not call? Get a free quote →